Privacy Policy

1. Introduction

kz99 is committed to protecting the privacy and security of every player who uses our platform. This Privacy Policy explains in clear terms how we collect, use, store, and share information you provide to us when you register an account, make deposits, place bets, or simply visit kz99.vu. By accessing or using our services, you acknowledge that you have read and understood this policy.

This policy applies to all users of kz99, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh. We encourage you to read this document carefully. If you have any questions about how your data is handled, please contact our support team at [email protected].

3. How We Use Your Information

kz99 uses the information we collect for clearly defined purposes. We do not use your data in ways that are inconsistent with the purposes described at the time of collection.

• Account registration, identity verification (KYC), and age confirmation to ensure all players are 21 years of age or older.
• Processing deposits and withdrawals via payment partners including bKash, Nagad, Rocket, and Upay, and ensuring the accuracy of financial records.
• Providing, improving, and personalising our gaming services, including cricket betting, live casino, slots, and crash games.
• Fraud prevention, detecting suspicious activity, and maintaining the integrity and security of the kz99 platform.
• Sending account-related communications such as transaction confirmations, security alerts, and important policy updates.

4. Payment Data and Financial Security

kz99 facilitates deposits and withdrawals through trusted Bangladeshi payment services including bKash, Nagad, Rocket, and Upay, as well as Dutch-Bangla Bank, City Bank, BRAC Bank, and other local banking partners. All payment processing is conducted over encrypted connections. We do not store your complete mobile banking credentials — only the transaction reference numbers and amounts necessary for our financial records.

If you believe there has been an unauthorised transaction on your account, please contact our support team immediately. We will investigate all reported discrepancies in a timely manner and take corrective action where necessary.

5. Cookies and Tracking Technologies

kz99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files placed on your device that help us remember your preferences, keep your session active, and understand how users navigate our site. We use session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted).

You can control cookie preferences through your browser settings. Please note that disabling cookies may affect certain features of the kz99 platform, including session continuity and personalised game recommendations. We do not use cookies to collect sensitive financial information.

6. Sharing of Information

kz99 does not sell your personal information to third parties. However, in limited and clearly defined circumstances, we may share certain data with trusted partners and service providers who are contractually bound to protect your privacy.

• Payment service providers: transaction data is shared with bKash, Nagad, Rocket, and banking partners solely to process your deposits and withdrawals.
• Technology and security partners: technical and session data may be shared with platform security vendors to detect fraud, prevent abuse, and ensure fair play across all kz99 games.
• Legal obligations: where required by applicable law or in response to a lawful request by public authorities, we may disclose your information. We will notify you of such disclosures to the extent permitted by law.

7. Data Retention

kz99 retains your personal information for as long as your account remains active or as required to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed for these purposes, we will securely delete or anonymise it.

If you close your account, we may continue to hold certain records for a period of up to seven years to meet financial compliance and anti-money-laundering requirements. After that period, your identifiable data will be permanently deleted from our systems.

8. Your Rights and Choices

As a user of kz99, you have specific rights with respect to your personal data. We are committed to honouring these rights in a timely and transparent manner. You may exercise any of the following rights by contacting our support team:

• Right of access: you may request a copy of all personal data kz99 holds about you, free of charge.
• Right of correction: if any information we hold is inaccurate or incomplete, you may ask us to correct or update it promptly.
• Right of erasure: you may request deletion of your personal data, subject to our legal retention obligations and the terms described in the Data Retention section above.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To submit any data rights request, please email us at [email protected] with the subject line "Data Rights Request" along with your registered account email address. We aim to respond within 15 business days.

9. Security Measures

kz99 implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include 256-bit SSL encryption for all data in transit, secure password hashing using industry-standard algorithms, regular security audits and penetration testing, two-factor authentication options for account holders, and real-time monitoring for suspicious login activity.

While we strive to protect your information using best-in-class security practices, no system is entirely immune to risk. We encourage you to use a strong, unique password for your kz99 account and to enable two-factor authentication where available. If you ever suspect your account has been compromised, please contact our support team immediately.

10. Age Restriction and Underage Users

kz99 is strictly an adult-only platform. All players must be 21 years of age or older to register an account and participate in any gaming activity. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that a user account belongs to a person under 21, we will suspend the account and securely delete all associated data without delay. Parents and guardians are encouraged to use parental control tools on shared devices to prevent underage access to online gaming sites.

11. Changes to This Privacy Policy

kz99 reserves the right to update or revise this Privacy Policy at any time. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, provide notice via email or a notification on the kz99 platform. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

Your continued use of kz99 after any changes to this Privacy Policy constitutes your acceptance of those changes. If you do not agree with the revised policy, you should stop using our services and contact our team to close your account.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way kz99 handles your personal data, please do not hesitate to get in touch with our dedicated support team. We are available around the clock to assist players across Bangladesh, including Dhaka, Chittagong, Sylhet, and all other cities.

Email us at: [email protected]